Shipping & Returns

 

 

*DISCLAIMER* We kindly ask for you to be as patient as possible with all deliveries due to delays which are impacted by COVID-19. We are dispatching orders within 24 hours of order placement MONDAY-FRIDAY to ensure they arrive as promptly as possible. Some orders may encounter delays however usually arrive within 3 business days of their expected arrival time. For more information regarding the impact of COVID-19 on delivery times of your parcel please refer to the below link. OUR CURRENT ORDER CUT OFF FOR SAME DAY DISPATCH IS 2PM

https://auspost.com.au/about-us/news-media/important-updates/coronavirus

 

CLICK & COLLECT

Orders placed online with the
CLICK & COLLECT option are typically available within 2 Hours of placement *exceptions apply* Our Click & Collect times are within 8:00AM - 5:30PM. Once your order is awaiting pickup, we will be in contact with pickup options and information OR you can TXT/CALL 0432 038 175 with your ORDER NUMBER. ID is required upon pickup of all orders.

 

SHIPPING 

AUSTRALIA

STANDARD:$8.95
EXPRESS: $11.95

We offer FREE Standard delivery on all orders over $60.00 and FREE Express Delivery on all orders over the value of $70.00

REST OF THE WORLD

Shipping will be calculated for your destination at checkout. We offer free delivery internationally on orders over the value of $120.00 AUD. Please note there is some congestion with delivery to some international countries due to the impact of COVID-19 and less freight planes leaving Australia. 

Some countries incur an additional tax and or customs charge when they go through customs. Please ensure you are aware of any additional fees you may be liable for prior to placing an order. 

OUR 15KM FREE DELIVERY ZONE (CURRENTLY DONE BY POST CODE DUE TO COVID-19 RESTRICTIONS PLEASE CHECK BELOW *we are only able to deliver "as the crow flies" but hope to open up our wider delivery zone again soon.) 


We offer FREE delivery within 15KM of our studio location (3136) Please check below to see if your post code/address is included in our FREE zone before choosing it as an option at checkout. If your chosen delivery address is outside of our zone you will be contacted and postage with additional costs will be arranged if your order is under $60.00.  Although we love talking to our customers we often are busy packing. So please help us help you get your order as quickly and painlessly as possible.

 untitled-design-3-.png

 INCLUDED POST CODES 

CROYDON 3136
CROYDON SOUTH 3136
CROYDON NORTH 3136
CROYDON HILLS 3136
KILSYTH 3137
KILSYTH SOUTH 3137
MOOROOLBARK 3138
MONTROSE 3765
MT EVELYN 3796
WANDIN 3139
WANDIN NORTH 3139
THE BASIN 3154
BORONIA 3155
BAYSWATER NORTH 3153
BAYSWATER 3153
WANTIRNA SOUTH 3152
HEATHMONT 3135
RINGWOOD EAST 3135
RINGWOOD 3134
RINGWOOD NORTH 3134
PARK ORCHARDS 3114
WARRANDWOOD 3134
WARRANDYTE SOUTH 3134
WONGA PARK 3115
CHIRNSIDE Park 3116

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund, We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

We are unable to offer a refund or exchange for change of mind as we are Cosmetics based company. We follow all health and saftey guidelines and are unable to re sell any items that have been returned to us. 
However if your item is defective, faulty or not how we advertised it you are entitled to a full refund or exchange whichever outcome you opt to choose for best possible outcome. 

If we deem breakage or a faulty product as your own doing after you have received your order (Smashed) We will not offer you a refund or an exchange so please be careful and mindful when handling some products that we sell. 

If your order has arrived damaged which is very uncommon due to our personal and careful packing please send us detailed images as soon as possible dating them so we can start dealing with the process of a replacement. If you ordered online and your item is damaged the easiest outcome is to come to our store and showroom but if you are out of zone to us and unable to come in you will need to ship the items back to us, We will send you a postage bag and cover all postage costs if the fault is of our doings and once we receive the product back we will asses it and start processing the next stage after working closely with you to ensure an outcome that you are happy with as your satisfaction and happiness is our main priority.