WE OFFER FREE STANDARD POSTAGE ON ALL ORDERS $60.00 AUD
ORDERS UNDER $60.00 WILL INCUR A POSTAGE FEE CALCULATED AT CHECKOUT
STANDARD POSTAGE = $8.95 (Australia)
EXPRESS POSTAGE = $11.99 (Australia)
We post all orders via the Australia Post network which ensures quick delivery to METROPOLITAN AREAS. You will be updated throughout your order process. (When it is packed, Awaiting Shipment, Shipped) Followed by a tracking code. Please note we only dispatch online orders Monday - Friday (excluding public holidays)
Once your parcel leaves our Warehouse it has become the property of Australia Post. If you think your parcel has been lost in transit please contact us so we can contact Australia post and do our best to track down your parcel. f you are not home or there is no one home to receive the order then it is likely that Australia Post will leave a card letting you know that your order is safe at your Nearest Post office. You have 1-10 Business days to collect it from your nearest post office before it is returned to our Warehouse and you will need to collect it from us or contact us about having it Re-Shipped. You will be re charged shipping costs for this.
Q: How long will my order take to get to me
A: We work closely with Australia Post to ensure a prompt delivery however if you need it by a certain date we recommend Express shipping. Our fulfilment facilities are located within Metropolitan Melbourne in order to provide efficient & prompt packing, dispatching and arrival of your order. Please note that the below information is only an indication from Australia Post.
Q: From receiving my order confirmation, how long will it take for my order to be dispatched.
A: The Team work diligently packing orders in our Warehouse. Orders are only dispatched Monday - Friday and typically will be dispatched the same day if you order before 2:00PM AEST.
Q: Do I get a tracking number
A: Due to the fast turn around time we typically do not email you a tracking code however they are available upon request and are automatically emailed to you with your updated order confirmation on all Express Shipping Orders.
Q: I Have a free shipping code and a discount code and it isn't deducting postage costs.
A: Sadly our cart checkout method will only accept ONE Coupon/ Discount code.
You may return most new, unopened items within 30 days of delivery for a full refund, We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We are unable to offer a refund or exchange for change of mind as we are Cosmetics based company. We follow all health and saftey guidelines and are unable to re sell any items that have been returned to us.
However if your item is defective, faulty or not how we advertised it you are entitled to a full refund or exchange whichever outcome you opt to choose for best possible outcome.
If we deem breakage or a faulty product as your own doing after you have received your order (Smashed) We will not offer you a refund or an exchange so please be careful and mindful when handling some products that we sell.
If your order has arrived damaged which is very uncommon due to our personal and careful packing please send us detailed images as soon as possible dating them so we can start dealing with the process of a replacement. If you ordered online and your item is damaged the easiest outcome is to come to our store and showroom but if you are out of zone to us and unable to come in you will need to ship the items back to us, We will send you a postage bag and cover all postage costs if the fault is of our doings and once we receive the product back we will asses it and start processing the next stage after working closely with you to ensure an outcome that you are happy with as your satisfaction and happiness is our main priority.