- We Ship all of our online orders through the Australia Post Postage service.
- We OFFER FREE EXPRESS SHIPPING ON ALL ORDERS OF $150.
All orders placed on our website between Monday - Friday excluding any public holidays are packed and dispatched the same day if placed before 4pm. Most standard postage takes up to 7 business days and most Express Postage takes 1-3 Business days if you are located within Metro Melbourne however please consider that it may take longer due to reasons out of our hands that are to deal with the Australian Postage service. 99% of Orders arrive promptly. Our team works around the clock to ensure the best service that the Eastern suburbs of Melbourne can provide.
Once your parcel leaves our Warehouse it has become the property of Australia Post. If you think your parcel has been lost in transit please contact us so we can contact Australia post and do our best to track down your parcel.
Please note that although we do offer same day dispatch if ordered before 4pm that sales periods can be very unpredictable and your dispatch may take a little longer. However we will keep you within the loop and you will receive an email letting you know your order has been Shipped.
If you have left delivery details for Australia Post to leave the parcel in a safe zone (Front Door, Carport or Letterbox) We are not responsible for any parcels that go missing once Australia Post has successfully delivered it. However if you are not home or there is no one home to receive the order then it is likely that Australia Post will leave a card letting you know that your order is safe at your Nearest Post office. You have 1-10 Business days to collect it from your nearest post office before it is returned to our Warehouse and you will need to collect it from us or contact us about having it Re-Shipped. You will be re charged shipping costs for this.
Q: How much is shipping?
A: Shipping rates for your order are calculated on weight. Typically most orders will be $7.95 Australian wide, but please note you will be charged additionally based on your purchases and their weights. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilo.
Q: How long will my order take to get to me
A: We work closely with Australia Post to ensure a prompt delivery however if you need it by a certain date we recommend Express shipping. (We offer it free of charge and will automatically deduct from your cart once you spend $150+ AUD)
Standard Shipping option - 1-8 Business days. (Can take 1-3 If you are located in Metropolitan Melbourne)
Express Shipping - 1 Business Days, will typically arrive next day if ordered MON-THURS if located within the Metro Melbourne area. However can take up to 3 Business days if you are located rurally.
Q: Do you ship Internationally/Worldwide?
A: YES! We offer shipping to selected International Countries. We only offer shipping to the following countries for your convineince - USA, CANADA, UNITED KINGDOM, NEW ZEALAND AND AUSTRALIA. We hope to offer world wide shipping as soon as possible.
Q: I want to order online and pick up in store as I live close to your Melbourne store and do not want to be charged shipping costs.
A: CODE 1489 Will deduct all shipping costs - please note THIS IS A PICK UP CODE which means our team will NOT Dispatch this order and it will be up to you to collect it within 30 Days. Under no circumstance will this order be dispatched to you. Please let us know if something changes and you are unable to collect within 30 Days after you have made the order and we will do our best to organise something.
Q: From receiving my order confirmation, how long will it take for my order to be dispatched.
A: The Team work around the clock packing orders in our Warehouse. Orders are only dispatched Monday - Friday and typically will be dispatched the same day if you order before 4:00PM EST.
Q: Do I get a tracking number
A: Due to the fast turn around time we typically do not email you a tracking code however they are available upon request and are automatically emailed to you with your updated order confirmation on all Express Shipping Orders.
Q: I Have a free shipping code and a discount code and it isn't deducting postage costs.
A: Sadly our cart checkout method will only accept ONE Coupon/ Discount code.
Q: Your website says free shipping over $150+ but it hasn't deducted my shipping costs
A: Often you beat us to it and your shipping will be deducted at the next stage of checkout. Don't Stress you defiantly Will not be charged shipping.
You may return most new, unopened items within 30 days of delivery for a full refund, We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We are unable to offer a refund or exchange for change of mind as we are Cosmetics based company. We follow all health and saftey guidelines and are unable to re sell any items that have been returned to us.
However if your item is defective, faulty or not how we advertised it you are entitled to a full refund or exchange whichever outcome you opt to choose for best possible outcome.
If we deem breakage or a faulty product as your own doing after you have received your order (Smashed) We will not offer you a refund or an exchange so please be careful and mindful when handling some products that we sell.
If your order has arrived damaged which is very uncommon due to our personal and careful packing please send us detailed images as soon as possible dating them so we can start dealing with the process of a replacement. If you ordered online and your item is damaged the easiest outcome is to come to our store and showroom but if you are out of zone to us and unable to come in you will need to ship the items back to us, We will send you a postage bag and cover all postage costs if the fault is of our doings and once we receive the product back we will asses it and start processing the next stage after working closely with you to ensure an outcome that you are happy with as your satisfaction and happiness is our main priority.